FAQs
How long will delivery take?
Standard U.S. shipping arrives within 2–5 business days.
Express delivery is available within 1–2 business days.
Same-day delivery is available in Orange County for select orders placed before 12PM.
Do you offer same-day delivery?
Yes, same-day delivery is available within Orange County for a flat rate. Orders must be placed before 12PM.
Will my order arrive before Mother’s Day?
Orders placed after [insert date] are not guaranteed to arrive before Mother’s Day.
How long do the roses last?
Our preserved roses are designed to last up to one year with proper care.
Do the roses require water?
No water or maintenance is required.
Are the roses real?
Yes, each arrangement is made using real roses that have been preserved to maintain their natural look and texture.
How should I care for my arrangement?
Keep away from direct sunlight, heat, and humidity. Do not water or remove the roses from the box.
Can I return my order?
Due to the nature of preserved floral arrangements, all sales are final.
If your order arrives damaged, please contact us within 24 hours.
Does my order include a gift option?
Each arrangement is presented in our signature Eros & Arpel box and includes a blank card for your own handwritten message.