Refund policy

All Sales Are Final

Each Eros & Arpel arrangement is created from real preserved roses and prepared especially for its recipient. Because of the delicate, perishable nature of these pieces, all sales are final. We do not offer returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If an arrangement arrives damaged or you receive an incorrect item, email Team@erosandarpel.com within 48 hours of delivery with your order number, clear photos of the arrangement and packaging, and a short description of the issue.

Once approved, we will arrange a replacement of the same or a comparable arrangement. Replacements are reviewed case by case and are the sole remedy for approved damage or fulfillment issues.

Custom and Personalized Pieces

Custom, personalized, sale, and gift-card orders are final sale and are not eligible for return, exchange, or replacement except where an order arrives damaged or incorrect.