Refund policy

All Sales Are Final

Each Eros & Arpel arrangement is created from real preserved roses and prepared especially for its recipient. All sales are final. We do not accept returns, exchanges, or cancellations for a change of mind after an order is placed, except where required by applicable law.

Damaged, Incorrect, or Missing Orders

Please inspect your order upon delivery. If an arrangement arrives damaged or you receive an incorrect item, please email Team@erosandarpel.com within 48 hours of delivery with your order number, clear photos of the arrangement and packaging, and a short description of the issue. This requested reporting period does not limit any rights you have under applicable law.

If your order has not arrived, contact Team@erosandarpel.com with your order number so we can investigate with the carrier. Please retain the packaging while a damage claim is reviewed.

For approved damage or fulfillment issues, we will arrange a replacement of the same or a comparable arrangement, or another appropriate remedy, including a refund where required by applicable law.

Custom and Personalized Pieces

Custom, personalized, sale, and gift-card purchases are also final sale, subject to the exceptions above and any rights under applicable law.

Contact and Customer Rights

Please contact Team@erosandarpel.com with any order concern so we can help resolve it. This policy does not waive statutory consumer rights or rights available through your payment provider. It applies to purchases made after its publication and does not change the terms of earlier orders.